Get Started
Willow is currently serving patients 18+ years of age located in New York state.
For any questions, call: 646-814-1530
Booking Confirmation
Willow is currently serving patients 18+ years of age located in New York state.
Urgent access to online mental health care — from the comfort of home
- On-Demand Telehealth Visits
- Individual Therapy
- Medication Management
- Group Therapy
- Care Management
- Peer Support
Online mental health care covered by insurance
We partner with major insurance providers, including Medicare and Medicaid. Currently serving patients across New York State.
Evidenced-based care when you need it most
We’re a telehealth clinic providing urgent, personalized care for people experiencing a crisis — filling critical gaps in support and giving you a clear path toward recovery.
If you’re unsure whether Willow Health is right for you, reach out. We’ll help you determine the safest next step.
Many patients can't afford to wait weeks or months for care
Unlike most crisis support, our telehealth program begins within 24-48 hours — designed to improve access, engagement, and continuity of care.
Who we work with
Your first step to long-term recovery
Our highly trained providers support patients across a wide range of mental health needs — offering care in moments of crisis and ongoing support in partnership with your in-person care team. We currently treat patients based in New York State and are expanding to more states soon.
The better option for referring patients in crisis
Our referral partners helps ensure patients in crisis have access to the personalized intensive care they need, right when they need it. When you refer or discharge your patient to Willow Health, they will never wait more than 24-48 hours to initiate care. We currently work with providers in New York State and are expanding to more states soon.
High-quality mental health care that keeps patients out of the ER
An evidence-based crisis care program that reduces unnecessary ER and inpatient utilization through urgent access to care for members experiencing behavioral health crises. We currently support patients across New York State and are expanding to more states soon.
Working together to support continuity of care
Willow Health works closely with health systems to strengthen continuity of care and ease transitions for patients admitted for behavioral health conditions. Our rapid, evidence-based crisis care helps health systems close critical post-discharge access gaps, reduce ER returns, and improve outcomes — while giving patients and providers a clear path forward.
We currently partner with health systems across New York State and are expanding to more states soon.
The better option for referring patients in crisis
A trusted partner to crisis lines including 988, we provide access to intensive care programs for callers who need additional clinical support post initial de-escalation. We currently support patients across New York state and are expanding to more states soon.
More effective than in-person care — without the wait
appointments completed
fewer returns to the ER within 90 days
with anxiety improved and remain stable
with depression improved and remain stable
would refer Willow Health to a loved one experiencing a crisis
Source: Clinical outcome of third-party program evaluation completed by Georgetown University, Willow patient visit data, MarketScan Commercial Database, which contains eligibility and claims data for over 25 million unique members across the US.
Built by experts determined to fix what’s broken in crisis care
164 million people lack access to behavioral health care –– we’re committed to changing that. Our team spans clinical practice, research, and innovation — grounded in both expertise and lived experience in mental health.
FAQs
For more detailed information or personalized assistance, feel free to reach out to us directly—your journey to understanding and accessing transformative behavioral health care starts with a conversation.
- Our services are available to people 18 years and older in the states where Willow operates. Currently Willow Health operates in New York State.
- Willow supports patients with a wide range of conditions including bipolar disorder, major depressive disorder with suicidal ideations, schizophrenia, schizoaffective disorder, generalized anxiety disorder, post traumatic stress disorder, alcohol use disorder, and others.
- Patients must be willing and able to engage in virtual appointments from a safe and private environment.
- Our care team includes psychiatrists, psychiatric nurse practitioners, therapists, certified peers and care managers.
- Patients’ treatment programs entail a personalized combination of services and clinicians depending on their individual needs and preferences.
All of Willow’s appointments are held over video conference. Patients will need a computer, smartphone, or tablet with a camera and microphone, as well as a reliable internet connection.
Willow currently accepts select insurance plans for payment of your provider’s or therapist’s services. Call us at (646) 814-1530 to check your coverage status, or see our insurance page.
Willow's virtual crisis clinic is open Monday - Friday from 11:00am - 7:00pm ET. New patients can be seen the same or next day post referral. Outside of clinic hours, existing patients have access to a dedicated triage line for 24/7 support. Call us at (646) 814-1530 for additional scheduling inquiries.
We accept patients' clinical background information via the fax system integrated with our electronic health record platform. Our fax number is (917) 694-5775.
CAMS is an evidence-based therapeutic assessment and treatment model for patients with suicidal ideation that emphasizes collaboration and transparency between therapist and patient.
Recovery Coaching is led by Certified Peers who draw from their personal experience with behavioral health challenges and professional training to provide non-clinical support services to patients. Certified Peers often help patients develop recovery plans, effective coping habits, and life skills for navigating recovery.