Crisis Lines

Seamlessly transition patients in crisis to clinical care

We partner with crisis lines like 988 to offer immediate access to intensive, personalized telehealth crisis programs following de-escalation.

We currently treat patients in New York State and are expanding to more states soon.

Online referral form

Submit referrals to care in minutes.

Questions? Call us at 646-814-1530

Submit Referral
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The difference when you refer to Willow

Our team of therapists, psychiatrists, psychiatric Nurse Practitioners, care managers, and peer coaches work with referral partners to support patients with a wide range of conditions.

Urgent Access

Willow's referral and intake processes are seamless by design to minimize friction for our partners, as well as our patients.

Referred patients are scheduled to be seen within 24 - 48 hours, rather than several weeks –– which is the norm for most other intensive programs.

During patients' initial assessment, they will meet with their dedicated care team which consists of a therapist and a psychiatrist or psychiatric NP. Patients will receive a treatment plan tailored to their clinical needs and personal preferences.

Personalized Treatment Programs

Willow's broad clinical focus, and personalized treatment plans enable us to care for a wide range of patients in crisis.

Treatment programs include:

  • Medication management
  • Individual therapy, including Collaborative Assessment & Management of Suicidality (CAMS) for people experiencing suicidal thoughts
  • Recovery coaching
  • Group therapy with others on a similar journey
  • Care coordination and practical support

Continuity of Care

Willow helps establish continuity of care for patients during periods of transition and heightened readmission risk.

As patients approach the end of Willow’s short-term intensive program, our clinical and care management teams proactively help them transition to the right next step in care so support continues and clinical progress is maintained. Willow's focus on stabilization and continuity of care has enabled us to reduces 90-day ER returns rates by 90%+.

Online mental health care covered by insurance

We partner with major insurance providers, including Medicare and Medicaid. Currently serving patients across New York State.

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More effective than in-person care — without the wait

13,000+

appointments completed

90%

fewer returns to the ER within 90 days

83%

with anxiety improved and remain stable

84%

with depression improved and remain stable

94%

would refer Willow Health to a loved one experiencing a crisis

Learn More

Source:  Clinical outcome of third-party program evaluation completed by Georgetown University, Willow patient visit data,  MarketScan Commercial Database, which contains eligibility and claims data for over 25 million unique members across the US.

Our clinical model is centered on evidence-based methods that improve outcomes & reduce unnecessary costs

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Partner with us

We partner with providers across a range of channels including 988 lines, emergency departments, inpatient units, outpatient behavioral health, and primary care. If you're interested in partnering with us, please fill out the form below and we’ll be in touch.

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