Health Systems

Working with health systems to deliver urgent outpatient crisis care

Willow Health provides continuity of care and fast, seamless transitions for patients admitted for behavioral health conditions. Our rapid, evidence-based crisis care helps close critical post-discharge access gaps, reduce unnecessary ER returns, and improve outcomes — while giving patients and providers a clear path forward.

We currently partner with health systems across New York State and are expanding to more states soon.

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Faster path to specialized crisis care

Willow Health offers intensive care programs that clinicians across the hospital system can confidently rely on for high-acuity behavioral health referrals.

Urgent Access

Willow's referral and intake processes are seamless by design to minimize friction for our partners, as well as our patients.

Referred patients are scheduled to be seen within 24 - 48 hours, rather than several weeks –– which is the norm for most other intensive programs.

During patients' initial assessment, they will meet with their dedicated care team which consists of a therapist and a psychiatrist or psychiatric NP. Patients will receive a treatment plan tailored to their clinical needs and personal preferences.

Specialized Care

Willow partners with providers across health systems –– including ED and inpatient clinicians, outpatient therapists specialized in mild/moderate care, primary care and specialty providers –– by serving as a trusted referral option for their patients in crisis.

Willow's urgent access, broad clinical focus, and personalized treatment plans enable us to care for a wide range of patients in crisis.

Treatment programs include:

Medication management
Individual therapy, including Collaborative Assessment & Management of Suicidality (CAMS) for people experiencing suicidal thoughts
Recovery coaching
Group therapy with others on a similar journey
Care coordination and practical support

Fewer Readmissions

Willow helps establish continuity of care for patients during periods of transition and heightened readmission risk.

As patients approach the end of Willow’s short-term intensive program, our clinical and care management teams proactively help them transition to the right next step in care so support continues and clinical progress is maintained. Willow's focus on stabilization and continuity of care has enabled us to reduces 90-day ER returns rates by 90%+.

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Online mental health care covered by insurance

We partner with major insurance providers, including Medicare and Medicaid. Currently serving patients across New York State.

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More effective than in-person care — without the wait

13,000+

appointments completed

90%

fewer returns to the ER within 90 days

83%

with anxiety improved and remain stable

84%

with depression improved and remain stable

94%

would refer Willow Health to a loved one experiencing a crisis

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Source: Clinical outcome of third-party program evaluation completed by Georgetown University, Willow patient visit data, MarketScan Commercial Database, which contains eligibility and claims data for over 25 million unique members across the US.

Limited outpatient crisis care options leave hospitals and patients at risk

There are over 11 million ER visits for behavioral health each year.

Many crisis patients who turn to the emergency room for urgent support could be cared for in other settings that are more therapeutically aligned.

Limited access to intensive programs post-discharge results in unnecessary readmissions.

Over 25% of patients that go the emergency room for behavioral health support end up returning to the ER within 90-days.

The current continuum of behavioral health care is lacking accessible crisis support –– leading to poor outcomes for patients, providers, and systems.

Patient is engaged in outpatient therapy, but clinical profile destabilizes due to a life event and patient starts experiencing suicidal ideation

Therapist does not feel equipped to care for the patient without additional supervision and 24/7 crisis support –– refers patient to ER due to lack of urgently accessible alternatives

Patient spends 72 hours in ER with limited therapeutic resources as they wait for transfer to intensive outpatient care –– delay in access results in transfer to inpatient

1 - 2 weeks spent in inpatient care, where they start medication and wait for access to intensive program postdischarge

15 - 20 days following initial ER referral, patient begins in-person intensive outpatient program (IOP) –– centered on group therapy

Patient struggles to adhere to one-size-fits-format of IOP and drops out before improvement is noticed, increasing risk of readmission

Our clinical model is centered on evidence-based methods that improve outcomes & reduce unnecessary costs

Safety & efficacy of virtual care programs for behavioral health patients.

Efficacy of The Collaborative Assessment and Management of Suicidality (CAMS) as a treatment framework for reducing suicidal ideation.

Cognitive Behavioral Therapy as an effective means of treating mental health disorders.

Impact of peer support in reducing ER and hospital visits and improving clinical outcomes.

The impact of a Brief Critical Time Intervention (BCTI) model on reducing psychiatric readmissions.

Brief Critical Time Intervention to Reduce Psychiatric Rehospitalization

Partner with us

We partner with providers across a range of channels including 988 lines, emergency departments, inpatient units, outpatient behavioral health, and primary care. If you're interested in partnering with us, please fill out the form below and we’ll be in touch.

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