24/7 Virtual Crisis Care for Psychosis

Briefly explain what virtual crisis care is. Acknowledge the urgency and seriousness of a psychosis episode. Mention accessibility (available anywhere, anytime). Include reassurance and a CTA.

Briefly explain what virtual crisis care is. Acknowledge the urgency and seriousness of a psychosis episode. Mention accessibility (available anywhere, anytime). Include reassurance and a CTA.

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What to expect

What is Virtual Crisis Care?

Definition of virtual crisis care. How it works (secure video, phone, or chat). Who provides the care (licensed clinicians, crisis counselors). When it’s appropriate to use virtual care.

  • Definition of virtual crisis care.
  • How it works (secure video, phone, or chat).
  • Who provides the care (licensed clinicians, crisis counselors).
  • When it’s appropriate to use virtual care.

Understanding Psychosis & When to Seek Help

Brief explanation of psychosis symptoms (hallucinations, delusions, disorganized thinking). Signs that immediate support is needed. Mention emergency vs. non-emergency situations (when to call 911 vs. use virtual care).

  • Brief explanation of psychosis symptoms (hallucinations, delusions, disorganized thinking).
  • Signs that immediate support is needed.
  • Mention emergency vs. non-emergency situations (when to call 911 vs. use virtual care).

How Virtual Crisis Care for Psychosis Works

Step-by-step process:‍

  1. Reach out via platform (phone, app, or website).
  2. Get assessed by a licensed clinician.
  3. Receive immediate support, coping strategies, and next steps.
  4. Connection to follow-up care or in-person resources if needed.

Key benefits: confidentiality, convenience, and rapid response.

‍Include trust signals: HIPAA-compliant, licensed professionals, available 24/7.

Benefits of Virtual Crisis Care for Psychosis

Immediate access to trained professionals. Helps de-escalate symptoms safely. Reduces ER visits when not necessary. Support for family or caregivers, too.

The Problem

Many providers without intensive behavioral health expertise expect the emergency room is the only referral option for their patients experiencing behavioral health crises, which often leads to unnecessary downstream hospitalizations and readmissions.
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The ER is the only place where patients of all levels of acuity are guaranteed to be seen quickly

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Limited access to intensive programs results in unnecessary hospitalizations

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Existing IOPs are highly restrictive (e.g., 9 hrs/week) resulting in higher drop-out and risk of readmissions

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Example of a patient journey in crisis

Patient is experiencing suicidal ideation

Therapist does not feel equipped to care for the patient, refers them to the ER

Patient spends 72 hours in boarding while the team tries to find ongoing care, delay in access results in transfer to inpatient care

Patient spends 7 days in inpatient care where they start antidepressants and plan next stage of treatment

Patient begins IOP program where they receive first therapy session, 10 days later

Patient cannot make 3 hours / day sessions, drops out before improvement is noticed, increasing risk of readmission

Who Can Access This Service?
Is Virtual Crisis Care Right for You?
Cost, Insurance, and Accessibility

Individuals experiencing psychosis. Loved ones or caregivers looking for guidance. Mention if service is available for adults, teens, or both.

Explain when it’s the right choice (mild to moderate episodes, in-between appointments). When to seek in-person emergency help instead (self-harm risk, danger to others). Include a disclaimer about not being a substitute for emergency medical care if someone is in immediate danger.

Does insurance cover virtual crisis care? (mention Medicare, Medicaid, private insurance options). Out-of-pocket costs or sliding scale if relevant. Accessibility features: multiple languages, text/video options.

FAQs

For more detailed information or personalized assistance, feel free to reach out to us directly—your journey to understanding and accessing transformative behavioral health care starts with a conversation.

Am I Eligible?
  • Our services are available to people 18 years and older in the states where Willow operates.
  • Willow supports patients with a wide range of conditions including bipolar disorder, major depressive disorder with suicidal ideations, schizophrenia, schizoaffective disorder, generalized anxiety disorder, post traumatic stress disorder, alcohol use disorder, and others.
  • Patients must be willing and able to engage in virtual appointments from a safe and private environment.
Who is on my care team?
  • Our care team includes psychiatrists, psychiatric nurse practitioners, therapists, certified peers and care managers.
  • Patients’ treatment programs entail a personalized combination of services and clinicians depending on their individual needs and preferences.
What technology or equipment do I need to participate in a telehealth appointment?

All of Willow’s appointments are held over video conference. Patients will need a computer, smartphone, or tablet with a camera and microphone, as well as a reliable internet connection.

Do you accept insurance?

Willow currently accepts select insurance plans for payment of your provider’s or therapist’s services. Call us at (646) 814-1530 to check your coverage status.

What are your hours of operation?

Willow's virtual crisis clinic is open Monday - Friday from 11:00am - 7:00pm ET. New patients can be seen the same or next day post referral. Outside of clinic hours, existing patients have access to a dedicated triage line for 24/7 support. Call us at (646) 814-1530 for additional scheduling inquiries.

As a referring provider, how do I share clinical background information on my patient?

We accept patients' clinical background information via the fax system integrated with our electronic health record platform. Our fax number is (917) 694-5775.

What is the Collaborative Assessment & Management of Suicidality (CAMS)?

CAMS is an evidence-based therapeutic assessment and treatment model for patients with suicidal ideation that emphasizes collaboration and transparency between therapist and patient.

What is Recovery Coaching?

Recovery Coaching is led by Certified Peers who draw from their personal experience with behavioral health challenges and professional training to provide non-clinical support services to patients. Certified Peers often help patients develop recovery plans, effective coping habits, and life skills for navigating recovery.