Virtual mental health crisis care to help you heal, grow, and thrive
Our virtual crisis clinic is reshaping the landscape of behavioral health care by empowering individuals to build better lives.
We are on a mission to help people in crisis build better lives
Willow works within the existing behavioral health ecosystem to engage patients in crisis where they are seeking help today.
1 in 5
adults in the United States experience mental illness each year, but less than half receive treatment.
164 million people
live in an area with a shortage of behavioral health professionals. Telehealth can serve as a powerful tool to bridge this gap.
in 2021 were related to behavioral health. Many of these individuals could be cared for in lower cost settings that offer more therapeutic support.
discharged from a psychiatric hospital are readmitted within 30 days.
How we help
Empower recovery via personalized care
Our highly trained providers are able to care for patients with a wide range of conditions including bipolar disorder, depression with suicidal ideations, schizophrenia, generalized anxiety disorder, post traumatic stress disorder, substance use disorder, and others.
Trusted partner in caring for patients with mental health needs
We accept patient referrals from a range of sources including 988 lines, emergency departments, inpatient units, outpatient behavioral health clinicians, and primary care providers.
Increase access to evidence-based intensive care outside of facility settings
Our clinical model, which includes comprehensive provider training, evidenced-based treatment methods, and consistent clinical oversight, enables us to effectively care for high acuity patients in an outpatient setting.
Setting a new standard in crisis care
What to expect
Initial Assessment
- Patients sign up for an assessment for the same or next day, which they are able to complete from the comfort of home.
- The assessment is led by a therapist and a psychiatrist or psychiatric nurse practitioner. Patients co-create a treatment plan based on their unique needs.
Ongoing Care
- Throughout the 8 - 12 week program, patients can meet with the same clinicians to enhance continuity of care.
- Patients' treatment programs include a personalized combination of the following, as needed:
- Medication management
- Therapy, including Collaborative Assessment & Management of Suicidality (CAMS) for patients with suicidal ideation
- Recovery coaching
- Care management
Connection to Community
- Our teams work hand-in-hand with patients to connect them to the most appropriate next level of care post discharge
A Trusted Partner for Behavioral Health Crisis Support
- We accept patient referrals from a range of provider channels including 988 lines, emergency departments, inpatient units, outpatient behavioral health clinicians, and primary care providers.
- We help our partners establish continuity of care for their patients with high acuity behavioral health needs by providing intensive yet cost-effective care that patients can access from home.
- Our referral and intake processes are seamless by design to minimize friction for our partners, as well as our patients.
Our clinical model is centered on evidence-based methods that improve outcomes & reduce unnecessary costs
- Telehealth Treatment of Patients in an Intensive Acute Care Psychiatric Setting During the COVID-19 Pandemic: Comparative Safety and Effectiveness to In-Person Treatment
- Positive Outcomes in a Partial Hospitalization Program
- Patient Satisfaction with Partial Hospital Telehealth Treatment During the COVID-19 Pandemic
- Comparing Efficacy of Telehealth to In-Person Mental Health Care in Intensive Treatment Seeking Adults
- The Effectiveness of the Collaborative Assessment and Management of Suicidality (CAMS) Compared to Alternative Treatment Conditions: A Meta-Analysis
- Collaborative Assessment and Management of Suicidality (CAMS): Feasibility Trial for Next-Day Appointment Services
- A Randomized Controlled Trial of the Collaborative Assessment and Management of Suicidality (CAMS) Versus Treatment as Usual (TAU) for Suicidal College Students
- The Collaborative Assessment and Management of Suicidality Compared to Enhanced Treatment As Usual for Inpatients who are Suicidal: A Randomized Controlled Trial
- Cognitive–Behavioral Therapy for Management of Mental Health and Stress-Related Disorders: Recent Advances in Techniques and Technologies
- Internet-Based Cognitive Behavioral Therapy for Depression: A Systematic Review and Individual Patient Data Network Meta-analysis
- CBT/DBT-Informed Intensive Outpatient Treatment for Anxiety and Depression: A Naturalistic Treatment Outcomes Study
- Peer Support Among Persons with Severe Mental Illnesses: A Review of Evidence and Experience
- Efficacy of Peer Support Interventions for Depression: A Meta-Analysis
- Feasibility of Peer-Delivered Suicide Safety Planning in the Emergency Department: Results From a Pilot Trial
- Integrating Peer-Provided Services: A Quasi-Experimental Study of Recovery Orientation, Confidence, and Empowerment
FAQs
For more detailed information or personalized assistance, feel free to reach out to us directly—your journey to understanding and accessing transformative behavioral health care starts with a conversation.
- Our services are available to people 18 years and older in the states where Willow operates.
- Willow supports patients with a wide range of conditions including bipolar disorder, major depressive disorder with suicidal ideations, schizophrenia, schizoaffective disorder, generalized anxiety disorder, post traumatic stress disorder, alcohol use disorder, and others.
- Patients must be willing and able to engage in virtual appointments from a safe and private environment.
- Our care team includes psychiatrists, psychiatric nurse practitioners, therapists, certified peers and care managers.
- Patients’ treatment programs entail a personalized combination of services and clinicians depending on their individual needs and preferences.
All of Willow’s appointments are held over video conference. Patients will need a computer, smartphone, or tablet with a camera and microphone, as well as a reliable internet connection.
Willow currently accepts select insurance plans for payment of your provider’s or therapist’s services. Call us at (646) 814-1530 to check your coverage status.
Willow's virtual crisis clinic is open Monday - Friday from 11:00am - 7:00pm ET. New patients can be seen the same or next day post referral. Outside of clinic hours, existing patients have access to a dedicated triage line for 24/7 support. Call us at (646) 814-1530 for additional scheduling inquiries.
We accept patients' clinical background information via the fax system integrated with our electronic health record platform. Our fax number is (917) 694-5775.
CAMS is an evidence-based therapeutic assessment and treatment model for patients with suicidal ideation that emphasizes collaboration and transparency between therapist and patient.
Recovery Coaching is led by Certified Peers who draw from their personal experience with behavioral health challenges and professional training to provide non-clinical support services to patients. Certified Peers often help patients develop recovery plans, effective coping habits, and life skills for navigating recovery.